How to Customize Your Reminder Timing Options
EXAMPLE: If I set an appointment at 6 p.m. the day prior to the appointment, fewer than 24 hours in advance, that notice would not be sent.Read more ➡
How Do I Determine How Many Schedules We Need and How Do I Create A Schedule?
Example A: Dr. SmithRead more ➡
How Do I Customize The Work Week to Specific Days
To set your work schedule to specific days of the week (ie. Mon-Sat only) go to Schedule Tab and choose the schedule you wish to customize.Read more ➡
How Do I Edit SMS/Phone/Email Scripts?
Step 1: Navigate to the Scripts TabRead more ➡
How Do I Receive Notifications of Cancellations Via Email and SMS?
Go to the Data tab -> Notification section, then click “See here” -> “Notify me by both email and SMS”Read more ➡
How do I Record a Custom Voice Reminder
Recording a Custom Message is easy! Just follow the steps below.Read more ➡
How do I remove the option to cancel an appointment?
Removing the ability to cancel the appointment is a simple fix.Read more ➡
What is a SMS/Email/Phone Script? How do You Customize Scripts?
What is a Script?Read more ➡
When are Reminders Sent?
By default, all reminders are sent to customers 24 hours in advance of the appointment, and on the morning of the appointment (if they didn’t confirm on the first set of messages). If you’d like to change the default timings, please see this article.Read more ➡