When are Reminders Sent?
By default, all reminders are sent to customers 24 hours in advance of the appointment, and on the morning of the appointment (if they didn’t confirm on the first set of messages). If you’d like to change the default timings, please see this article.
Here is more detail on how our timings work:
Timing 1 : email sent
Timing 1 + 10 minutes: text sent
Timing 1 + 20 minutes: phone call
Timing 2: email sent
Timing 2 + 10 minutes: text sent
Timing 2 + 20 minutes: phone call
NOTE: If the client confirms at any point in the process, no other reminders are sent.